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Chief of Staff's Soapbox

Chief of Staff's Soapbox

Apparently, I'm too short to see over the lectern at Wing, so I've decided to embrace the joke!

On this page, I hope to expand on messages that I am asked to pass along to the Wing, in addition to sharing some of my own thoughts on concepts and ideas that I think are important.

We host a 15-minute web-enabled "Learning Lab" training or Q&A session for any members at 1815 hrs each Wednesday, in advance of the regular 1830 staff call. Submit your request for a topic here! Visit the calendar for call-in info.

  • Tools for Web-Enabled Meetings/Training Here's a question I'm asked on a regular basis:"Can I use the Wing UberConference line to host a meeting?"I always answer this question with the same ...
    Posted Dec 6, 2018, 12:32 PM by Jessica Jerwa
  • The Continuous Improvement Concept Define, Measure, Analyze, Improve, Control (DMAIC) DMAIC (an acronym for Define, Measure, Analyze, Improve and Control) (pronounced də-MAY-ick) refers to a data-driven improvement cycle used for improving ...
    Posted Sep 2, 2018, 5:05 PM by Jessica Jerwa
  • Crafting an Effective Working Group What is a Working Group? A working group is a defined set of people, usually coming from multiple teams or disciplines, with a clear problem to overcome. Some have very ...
    Posted Sep 2, 2018, 5:06 PM by Jessica Jerwa
Showing posts 1 - 3 of 3. View more »

Learning Labs & Presentation Slides

  • 2018-1114-LearningLab - How to Post To Social Media Re the CAP Experience   0k - Nov 21, 2018, 2:34 PM by Jessica Jerwa (v1)
    ‎Recorded Learning Lab (YouTube) Guest Host: This week's WAWG Learning Lab features guest host Lt Col Paul Cianciolo, National Marketing & Social Media Manager and National Capital Wing Vice Commander & PAO! Lt Col Cianciolo gives a brief walk-through to explain how you, as a volunteer, can maximize your impact by posting to your own social media about your Civil Air Patrol experience!  ‎
  • Your Questions Answered - Why do I need a Wing email address?   0k - Oct 26, 2018, 11:59 AM by Jessica Jerwa (v1)
    ‎Recorded YQA (YouTube)‎
  • 2018-1024-LearningLab - How to Complete Vehicle Logs   0k - Oct 24, 2018, 10:11 PM by Jessica Jerwa (v1)
    ‎Recorded Learning Lab (YouTube)‎
  • 2018-1024-LearningLab - How to Complete Vehicle Logs   0k - Nov 21, 2018, 2:35 PM by Jessica Jerwa (v1)
    ‎Slides‎
  • 2018-0718-LearningLab - Managing Your Google Site   0k - Nov 21, 2018, 2:36 PM by Jessica Jerwa (v1)
    ‎Recorded Learning Lab (YouTube) Host: 2d Lt Ryan German, WAWG/ITO‎
Showing 5 files from page Learning Labs & Presentation Slides.

Tools for Web-Enabled Meetings/Training

posted Dec 6, 2018, 11:44 AM by Jessica Jerwa   [ updated Dec 6, 2018, 12:32 PM ]

Here's a question I'm asked on a regular basis:

"Can I use the Wing UberConference line to host a meeting?"

I always answer this question with the same abbreviated reply, before launching into a series of questions:

"Yes, but..."
  • How many participants will there be?

    • If there are fewer than 10 participants:

    • If there are fewer than 15 participants:


    • If there are 100 or fewer participants

    • If you anticipate needing to "broadcast" to more than 100 participants, please email me so we can discuss creating a YouTube LiveStream of your event. I would be happy to facilitate this type of thing.
  • Will you be hosting this on a regular basis?

    • If yes, and you will have fewer than 10 callers, I recommend creating an UberConference account using your Wing @wawg email address so you can create recurring meetings. 

Your mileage with UberConference (Free or Premium Account) vs Google Hangouts may vary, so I've included a link to a fairly comprehensive comparison of the technologies to help you determine what will work best for your needs. 

Please feel free to reach out with any questions you may have about hosting web-enabled meetings!

The Continuous Improvement Concept

posted Sep 2, 2018, 5:04 PM by Jessica Jerwa   [ updated Sep 2, 2018, 5:05 PM ]

Define, Measure, Analyze, Improve, Control (DMAIC)

DMAIC (an acronym for Define, Measure, Analyze, Improve and Control) (pronounced də-MAY-ick) refers to a data-driven improvement cycle used for improving, optimizing and stabilizing business processes and designs. The DMAIC improvement cycle is the core tool used to drive Six Sigma projects. However, DMAIC is not exclusive to Six Sigma and can be used as the framework for other improvement applications.

Six Sigma (6σ) is a set of techniques and tools for process improvement. It was introduced by engineer Bill Smith while working at Motorola in 1986. Jack Welch made it central to his business strategy at General Electric in 1995.

Six Sigma strategies seek to improve the quality of the output of a process by identifying and removing the causes of defects and minimizing variability in manufacturing and business processes. It uses a set of quality management methods, mainly empirical, statistical methods, and creates a special infrastructure of people within the organization who are experts in these methods. Each Six Sigma project carried out within an organization follows a defined sequence of steps and has specific value targets, for example: reduce process cycle time, reduce pollution, reduce costs, increase customer satisfaction, and increase profits.

Please read this Wikipedia article on DMAIC for a deeper look at the DMAIC improvement cycle (continuous improvement)!

Crafting an Effective Working Group

posted Sep 2, 2018, 4:46 PM by Jessica Jerwa   [ updated Sep 2, 2018, 5:06 PM ]

What is a Working Group?

A working group is a defined set of people, usually coming from multiple teams or disciplines, with a clear problem to overcome. Some have very specific goals and disband after a few months, others have existed over multiple years and evolved over time.

The basic steps of a Working Group are:

1. Establish a Goal.
2. Designate a Facilitator.
3. Define Operations.
4. Set Milestones.
5. Operate Transparently.
6. Evaluate Your Process.

Check out this article to review the basics of how to craft an effective working group.

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